Q1: When will you send my order?
A1: We will send your order in 1-7 days after receiving your payment.
Q2: Can you send me the real picture?
A2: All pictures on our website are real and taken by ourselves. The color maybe have some deviation between the pictures and the goods, because the photos are taken under light and the difference size of the computer screen.
Q3: Can I track my parcel? Why there is no tracking information?
A3: Yes, all orders have the tracking information. The tracking information maybe delay few days on aliexpress system, please don’t worry.
Q4: What can I do if the parcel stopped by the customs?
A4:We will claim low value as a “GIFT”, but we do not respond for the customs issue.Please contact your local customs.
Q5:Why I can’t receive my parcel for a long time ?
A5:The parcel maybe delay some days due to bad weather and other unexpected situations.we will extend the protection days for you .
Please understand that the size maybe have deviation of 0.5-3cm because of the artificial measurement.
Please contact us freely if you have any questions.
Nevertheless, it will take more days to arrive Russia or some South American countries.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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