| “Size mearsured by hands,
sometimes there is some difference, but always within 3cm.”
We use very fast and free shipping method:
ePacket which takes 7-15 days to the following countries: USA, Russia, Ukraine;
PostNL which takes 7-20 days to the following countries:
Spain, France, Luxembourg, Estonia, Lithuania, Romania, Slovenia, Latvia, Austria, Croatia (local name: Hrvatska), Hungary, Sweden, Norway, Germany, Netherlands, Czech Republic, Greece, Finland, Belgium, Ireland, Italy, Switzerland, Poland, Portugal, Denmark
Some other countries are also free shipping by China Post Registered Air Mail, please check it out.
If you are satisfied with our service, please give us 5 star feedback, thank you.
Because of different computer display screen, the color maybe a little different, hope you can understand.
Relaxfeel is one of the leading companies in women’s fast fashion around the world,
our dream is helping women to find the elegance and beauty, to be the best of you.
We have been searching the best materials all over the world to meet our
customers’ high requirement, to make sure all of our items are the best.
Meanwhile, our designers from many countries make these simple & colorful designs,
lead the trend to supply you the latest fashion items.
If you are not satisfied with our products, pls contact us before you leave negative feedback or do the detailed rating. We guarantee we will 100% slove any problem for you.
1. PREPARE SHIPMENT TIME:
Due to we deal with a lot of orders every day, usually we will arrange shipment within 3-7 days, please wait patiently and sorry for the inconvenience you.
2. SHIPPING MODE:
We send your orders via CHINA POST AIR MAIL if you choose free shipping, but sorry for we don’t support free shipping to some country such as Angola Albania and the other countries which don’t support China Post Air Mail services.
3. ABOUT THE TAX
In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax. But sometimes in some countries, the customs officer may be strict. We are not accountable for any customs fee; please check out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country; the buyer should understand this situation. We sincerely apologize for any inconvenience.
1. If you choose express shipping, please offer us your correct contact phone number to avoid the local post office can’t contact with you to pick up parcel when it arrived.
2. Sorry for we don’t support the P.O.Boxes address, please leave us message for your correct address when you place the order.
3. Your parcel will be directly delivered to your address but sometimes the parcel needed you go to the local post office to pick up. Please take your tracking number and your personal ID to pick up your parcel on time, otherwise your parcel will be sent back to us.
RELAXFEEL online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show below each items).
Atten: we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect the problem:
*The item’s SKU number
*Image of defective beads.
If you have any question regarding return policy, please feel free to contact us!
If you are not 100% satisfied with the quality of your purchase from Relaxfeel, you can return or exchange your items within 15 days from the delivered date.
- 1. Items received within 15 days from the delivered date.
- 2. Items received unused, undamaged and in original package.
- 3. Return shipping fee is paid by buyer.
Note: Tights, jewelry, swimwear, Lingerie and beauty items are not able to be returned or exchanged
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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online shopping, buying directly from manufacturers?
- Go to Alibaba.com and enter the wanted item into search field.
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- On the next page enter your request and click "Send" button.
- Upon clicking you will be asked to get registered. Do it and wait for the reply.